Agents / Agent Reliability KPIs That Actually Matter
Agent Reliability KPIs That Actually Matter
Use these reliability KPIs to evaluate agent operations: closure rate, continuity ratio, and recovery latency.
What matters in practice
- Avoid vanity metrics; optimize for recovery closure and time-to-stability.
- Keep one continuity contract for all runtimes and teams.
- Track outcomes, not just incidents, to prove operational value.
Implementation checklist
- Define stable session and handoff rules.
- Instrument score, risk, and closure-rate signals.
- Review results weekly and remove low-value loops.
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